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By accepting these Terms and Conditions I understand that the cleaner may not get to my service exactly on time due to high traffic, depending on location. As well as booking schedules and time spent cleaning at the previous clients home.

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By using Surfcoast Cleaning I give staff permission to use their own products and equipment in my home. If there are products or pieces of equipment I'd prefer staff to use, I will be sure to add this into my booking submission before checking out.

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If I want the cleaner to clean behind or under any heavy items such as a fridge, washing machine, bookshelves, etc. I am obliged to move/ assist with moving these items prior to the commencement of the service. (Surfcoast Cleaning cannot be held responsible for damaged floors, including polished timber floors caused by the moving of customer’s furniture for the purpose of cleaning.)​

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I the customer will at no stage engage the cleaner to watch over children whilst the cleaner is in the home.

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I the customer will at no stage require the cleaner to take care of or feed any pets in the home. 

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I understand that if I have any irreplaceable, collectable or expensive items, that these items are secured or put away in order to avoid painful accidents. (As much care is taken during service however accidents can still happen. In the event of this happening please contact us with photographic evidence within 24hrs of the clean, if failed to do so Surfcoast Cleaning will not be liable for any photo evidence.

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I understand that due to hygiene purposes the cleaning of animal feces, soiled nappies and unsanitary items as such is something Surfcoast Cleaning will not undertake during service. If the staff are happy to remove anything of such I understand that a hazardous fee may be applied.

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By booking with Surfcoast Cleaning I understand that the services are not ran off a service time schedule. (Although it is subjected to a price increase of the hourly rate $62.50 if my booking has not being placed for 5 weeks or if it is my first time booking with Surfcoast Cleaning. For example: 20 mins overtime equals to $20.83). Click here to view Scheduling list.​

 

I am aware that Surfcoast Cleaning have agreed to not share any information provided by the myself as the customer with any third party not directly involved in the provision of the service unless required to do so by law.

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I am aware that I am to notify guests about the staffs arrival and that they may need to access to their space, unless I have told staff told not to. (This should be noted upon booking confirmation).

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I will assure staff about any rooms not needed to be entered in. Simply by  closing doors and notifying staff in my booking submission or upon arrival. (This will ensure that no breach of privacy takes place and that we are cleaning only the spaces you would like us to clean).

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By booking with Surfcoast Cleaning I am aware that I will need to turn off alarm systems and if I choose to leave the alarm active, instructions must be shared for disengagement. (Surfcoast Cleaning will not be held responsible for false alarms or misuse of the alarm system, including charges from security or other charges related to an activated alarm).