​

What areas do you cover?

Surfcoast Cleaning caters to locations across the Surf Coast region, including areas such as Anglesea, Lorne, Bellbrae, Jan Juc, Torquay, Armstrong Creek, Charlemont. If your suburb is not listed feel free to contact us, I'm sure we can make an arrangement!
 

Is it necessary for me to be present during the cleaning service?

The decision is entirely yours. You can choose to be present, allow the cleaner entry and leave, or opt to be away during the service. Providing access through a key or lockbox is also welcome. It's worth noting that cleaners typically work most efficiently when the property is empty of occupants and pets.

​

Do you clean beneath furniture?

Moving and cleaning under small items and light furniture is apart of the service. Additionally, vacuuming/mopping beneath heavy furniture where feasible. However, we refrain from moving heavy items due to the potential risk of floor scratching. If customers wish to move furniture themselves, we are more than happy, but we won't be instructed to do so.

​

How can I cancel my cleaning service?

Cancellation can be done at any time, either online or over the phone. Please note that all cancellations must be made at least 48 hours before the scheduled service. Cancellations within 48 hours will incur a fee of 50%, covering the cleaner's loss of wages. In some cases, if we can re-allocate work to cover the cleaner's time, we may waive this fee.
 

Do your cleaners undergo police checks?

Certainly, all our cleaners must complete required checks before commencing work.

​

What if damage occurs during the service?

In the rare event of damage resulting from our service, please contact within 48 hours, providing photos. If the damage is due to our team's fault/negligence, we'll aim to repair the item. Depending on the repair value, up to three quotes may be necessary. When repair isn't feasible, we'll seek a suitable replacement, requiring proof of purchase within 15 days of lodging the complaint.
 

How can I apply to work for Surfcoast Cleaning?

We are always on the search for new workers, simply email your resume to info@surfcoastcleaning.com or inquire on the website/ message us on Facebook! (Surfcoast Cleaning)